Regret purchases
When you buy products from us, you always have the right to return them within 14 days. This means that you have the option to return your purchase within 14 days of receiving the items, stating the reason in simple terms. The items do not have to be returned to us within those 14 days, but you must notify us within 14 days. Preferably do this by e-mail. We will transfer the amount you paid to you as soon as possible.
Lindstrom & Sondén AB
Havsbadsvagen 1, 262 63 Angelholm, Sweden
E-mail: info@mijnbuitenkeuken.nl
Tel: 070 80 80 330
The legal requirement is 30 days from the moment we receive the items, but this usually happens faster.
In order to receive a full refund of the order value when exercising your right of return, the item must be in a so-called essentially unaltered condition. If the item has been used, a deduction will be made based on any reduction in value that can be determined to have occurred during use. This reduction is determined primarily by the amount for which the item can be sold as used. The original packaging must also be retained. If this has not been retained, a deduction will be made. It is also up to you as a customer to provide new packaging for returning your item.
If you exercise your right of return, the costs for return shipping are at your expense. Please feel free to contact us in advance to inquire about the return costs of your item.
PRIVACY POLICY
PRIVACY POLICY
Our integrity policy is based on the EU data storage regulation, the GDPR. The entire publication and additional information can be found on the EU homepage.
Lindström & Sondén AB, 556762-7392, Havsbadsvägen 1, 262 63 Ängelholm, is the owner of data collected through this site. This integrity policy regulates how we process the collected data.
1. Why do we store data and how do we use it?
Lindström & Sondén AB collects user data to provide a good purchasing experience. We collect data for three purposes:
A. To complete a purchase
B. Through the customer contact that occurs when customers contact us
C. Through our loyalty program
The data may include your name, delivery and billing address, email address, telephone number and specific details regarding your purchase or case. See Appendix 1 for detailed information about the data we store. Not only do we store data, we also automatically receive your IP address when you visit our sites; In this way we gain knowledge about technical parts, such as browsers and operating systems. This is not linked to any personal information.
Our websites use cookies to increase functionality.
2. On what grounds do you store data?
EU has established a number of bases that are considered lawful for retaining data, such as information necessary to perform a contract or process your consent. See appendix 1 for a specification of the principles on which we base the collection of data.
3. How do you obtain my consent?
As soon as an order is placed, the data is stored on a contact basis in order to be able to draw up a purchase agreement. When you provide personal data by learning about our loyalty program or by contacting our customer service, we assume that you agree to the storage of your data according to the terms in this document. We only store your data for that specific case.
4. How do I withdraw my consent?
If you regret your consent after learning about our loyalty program or having had customer contact with us, you can withdraw your consent at any time by contacting us at info@exclusive-garden.nl or LSbolagen, Havsbadsvägen 1, 262 63 Ängelholm SWEDEN. The same applies to wishes regarding the transfer of data to other companies.
5. Safety
We follow market best practice to ensure that we optimally protect your personal data. The main purpose is to prevent data from being lost, misused, altered or destroyed.
Personal information is not shared with third parties, except with
Authorities when a crime is suspected. We must provide information if we suspect that a crime has occurred
Approved partners who require specific information to finalize a purchase. These include:
Logistics partners for delivering goods
Payment partners to collect payment for your order
IT partners that we need to carry out our activities, e.g. hosting partners and customer service software
6. Changes to our integrity policy
Any changes to our privacy policy will be posted on our site. If it concerns urgent and critical changes, these can also be sent by e-mail.
Warranty and complaints
When purchasing an outdoor kitchen from exclusive garden, your satisfaction and peace of mind are our highest priorities. We strive to offer you, as a customer, maximum certainty with your purchase. Our extensive warranties for outdoor kitchens from exclusive garden and Skeldervik are designed so that you can enjoy your new outdoor kitchen worry-free:
Stainless Collection: 10 year* warranty. Read more here
Black Collection: 10 year* warranty. Read more here
Nordic Line: 3 year* warranty. Read more here
Skeldervik: 10 year* warranty. Read more here
To claim the above guarantees, you must activate your extended warranty on the websites of the brands, Lindström & Sondén AB
For outdoor kitchens and other products that do not belong to the product ranges mentioned above, we offer a 1-year warranty and a 2-year right of complaint from the date of purchase. You do not need to register your purchase to activate this standard warranty.
You can complain by contacting us by email. From the moment we have processed your complaint in our system, you will be assigned someone to handle the case within 72 hours. The time to handle a complaint is generally 1-3 weeks.
Do you have any questions about your complaint? Please call our Complaints department on 0624178871. Please note that in the event of a complaint, we must receive the item back in the packaging. In case of transport damage or defects in an item, please contact us at info@exclusive-garden.nl or call 0624178871.
In the event of a dispute, we use the recommendations of the General Council for Consumer Disputes. We also refer to the EU's online platform, which offers all consumers a way out of court to seek redress for disputes arising from cross-border e-commerce.
WARRANTY B-ARTICLE
This product is considered a bargain and is sold as such. It sometimes has different packaging than the original, but it is well packaged upon delivery. The product may have been in use and/or repaired. Before sale, these bargains are thoroughly checked by technicians for function and appearance. That is also the reason that, even if the product is a bargain, you get a 6-month warranty upon purchase.
RETURN OF OLD EQUIPMENT
According to legal regulations, every consumer is obliged to dispose of electrical and electronic equipment (old equipment) correctly and separately from household waste. Old batteries and lamps that can be removed from the old device must also be returned separately.
When purchasing a new electrical or electronic device, you have the option to have us remove your old device free of charge.
If you want the old device to be removed upon delivery of the new device, we ask you to let us know in advance. Please contact our customer service for this.
It is your responsibility to independently delete personal data on the old device to be deleted.
We ask you to pack the old device and return it with the pallet upon delivery. For logistical reasons, collection of the old device may take place on a different day than delivery. This also happens by appointment and from the curb.
OTHER INFORMATION
Search ranking
Our search results are based on relevance. Relevance depends on the data in the product titles, description and specifications in relation to the search text. The order in which products are presented is ranked based on how quickly our automated system identifies the product as relevant and then sorted in descending order. Search rankings are never based on personal information and searches are never saved.
Processing and approval of reviews
Product reviews play an important role in the purchasing process. Transparency is important to us and that is why we only show reviews from customers who have actually purchased something from us.
We verify customers using their email address, which is provided both when placing the order and when leaving a review. Our reviews are processed manually internally and therefore publication may take some time.